Refusing to sell is not an eroded anti-sales technique

It's not an easy choice to make, especially after several months working on a project, but sometimes it happens.
After proposing a tailor-made sub-assembly solution to meet a very specific customer requirement, our principal decided to contract with us, but only for part of the solution.

And we refused! Why?

Because our priority is to supply complete "plug and play" solutions for which we provide all the guarantees of precision, efficiency, quality and durability including maintenance.
And buying only part of our offer to the project meant that in the end we didn't have control over overall viability!

Once again, it's not easy to say no, and it means coming back empty-handed to the sales teams and our design office who have put in so much effort!
But it's also, and above all, the choice of excellence and integrity.

The story had a happy ending, because a few days later, the customer came back to us understanding our stance and the quality assurance we were offering, and this led to the signing of an order worth a million euros.

In short, not to be lulled by the sirens of profit at any price but to preserve our reputation and our integrity, this is undoubtedly what has made our difference for over 60 years now with our customers #VSEs, #SMEs and #SMIs!

Thank you to all those who are loyal to us and share our values and commitments!
Supporting your success" isn't just a leitmotif under our logo!
We do our utmost to ensure our customers' success and contribute, at our level of intervention, to their success!

#BIBUSFrance #Innovation #Quality #Integrity #Industry #MoveWithBIBUS